Return and Refund Policy

Thank you for purchasing our electric toothbrush. To protect your legal rights and ensure compliance with applicable U.S. consumer protection laws and regulations, we have established the following return and refund policy:

1. Warranty Period
This product comes with a one-year limited warranty starting from the date of purchase. The warranty covers defects in materials and workmanship. If the product fails under normal usage and is not damaged by misuse, we will offer a free repair or replacement.

2. Non-Returnable Conditions
Due to hygiene and safety concerns, electric toothbrushes are classified as personal oral care products. Once opened or used, the product cannot be returned or resold. Therefore, returns or refunds will not be accepted under the following conditions:

The product has been opened or shows signs of use;
The product was not purchased through our official or authorized sales channels;
Return requests are based on personal preferences (e.g., dislike, product not meeting expectations).

3. Returnable Conditions
Customers may request a return or refund within 14 days of receiving the product if any of the following conditions apply:

The product is visibly damaged or defective upon arrival;
The received item differs significantly from the original order (e.g., wrong model or color);
The product was seriously damaged during shipping, with valid proof provided (e.g., photos of damaged packaging, shipping records).

All return requests must include valid proof of purchase and will be processed only after review and approval by our customer service team.

4. Refund Method and Timeframe
Once a return is approved and the returned item is received in acceptable condition, we will issue a refund within 7 business days via the original payment method.

5. Legal Compliance Statement
This return and refund policy complies with the U.S. Federal Trade Commission Act and applicable state consumer protection laws. It also reflects the hygienic nature of our product and the need to protect brand integrity. If you have any questions regarding this policy, please feel free to contact our customer support team.